Cancellation & Refund Policy
Research projects reserve analytical time and may require specific data. This policy explains how cancellations and refunds are generally handled when a written proposal does not provide different terms.
Written scope controls
Before work begins, the accepted proposal should state deliverables, fee, schedule, payment milestones, and any special cancellation provisions. If that document sets out a different cancellation method, its terms control for that engagement, subject to applicable law. This policy addresses general situations and is not a promise that every project has identical milestones.
A question about a service, request for a quote, or locally validated website form does not create a paid project. There is nothing to cancel or refund until an engagement and payment actually exist.
How to request cancellation
An authorized client representative should request cancellation in writing to the business email at the end of this page. The notice should identify the project, the requesting organization, the relevant proposal or invoice, and the requested effective date. We may verify authority before changing a contracted engagement.
We will review the work status and respond with a summary of completed work, work reasonably committed before receipt of notice, approved nonrecoverable expenses, any deliverables available at that stage, and the balance that may be refunded or remains payable. Prompt notice helps reduce costs that have not yet been incurred.
Before work starts
If the parties cancel before substantive work starts, we generally return prepaid service fees for work not performed, less any separately disclosed and approved nonrecoverable third-party cost already incurred. If no such cost has been incurred, an unused prepayment should be returned in full. A canceled proposal that has not been accepted has no service fee.
Some data licenses or outside research purchases are noncancelable once ordered. We will not charge a client for such an item unless it was permitted by the proposal or later written approval, and we will explain the amount in the cancellation accounting.
After work starts
When an engagement is canceled after substantive work has begun, fees reasonably attributable to completed work remain payable. The accounting may be based on agreed milestones, an agreed time-and-materials rate, or another measure in the written proposal. Work that has not been performed should not be charged as if completed merely because it appeared in the original scope.
We may provide completed or usable in-progress material consistent with the agreement, subject to payment and any third-party license restrictions. An incomplete analysis may omit verification, interpretation, or context planned for the final version and should not be treated as a final conclusion.
Changes, delays, and rescheduling
A client may request a change in commodity, geography, timeframe, output format, or analytical question. If a change requires material extra work, we will discuss its effect on price and delivery before proceeding. A pause caused by missing client inputs may require a revised schedule and does not automatically cancel the agreement.
If we cannot perform a material part of an agreed service, we will discuss a reasonable remedy, which may include a revised schedule, adjusted scope, credit, or refund of amounts paid for work not delivered. Remedies for a particular project remain subject to the accepted agreement and applicable law.
Refund review and method
Once the accounting is agreed or otherwise determined under the contract, approved refunds are returned using a reasonable payment method, ordinarily the original method when available. Processing time can vary with the bank or payment provider. We will not ask a client to send a payment card number by ordinary email to obtain a refund.
If a client disputes an amount, it should explain the concern and identify the relevant deliverable or invoice. We will review the matter in good faith. A chargeback or payment dispute does not remove either party’s rights or duties under a signed agreement or applicable law.
Limits of refund eligibility
A completed and delivered custom research service is generally not refundable solely because market conditions later change or a client makes a different commercial decision. This does not limit remedies for a failure to provide the agreed service, a material error within our responsibility, or rights that cannot lawfully be waived.
We do not guarantee a particular commodity price, sales outcome, financing result, or market entry success. The suitability of an analysis depends on the stated scope, data, assumptions, and date of the work. The Terms of Service and Disclaimer explain those limits further.
Contact information
EMAIL: insights@aacommodityexchange.com
ADDRESS: 400 W 48th Ave, Denver, CO 80216
PHONE: +1 303 244 8977